Jeriann Kolton


JAK Insights’s reputation is as a true business partner who focuses solutions on critical business issues. Our specialty is root cause analysis coupled with multiple methods of query to make sure we jointly identify and solve the issues that most impact your business.


We solve for the right problem, we articulate what success looks like, and then we design an appropriate solution that will move the needle for your business.



















Jeriann Kolton, the founder of JAK Insights, has had a long, successful career in corporate Human Resources.  She decided to become an independent OD consultant in order to fulfill her dream of helping companies and leaders manage through change more effectively.

After graduating college from Emory University, Jeriann started her career in Atlanta by helping a start-up grow... from one city - to four - to fifteen.  She knows the fast paced and entrepreunerial mind set. 

From there she held various roles of increasing scope and complexity in Human Resources in both private and publicly held companies.  She has worked at business unit, division and corporate levels in the media/ digital/ advertising space.  

Jeriann received her MBA from Ross School of Business at the University of Michigan.



Seven Steps to Success

1) What's the problem?  Ok. Is that the real problem?​
2) What does success look like? What else?
3) What ways can we intervene to improve things?
4) How will we measure it?
5) Follow up
6) Communicate
7) Follow up more
Example 1: We Have To Hire From The Outside Since We Have No One To Promote

​Scenario A

Diagnose the Problem: Performance management
Possible Intervention 1: Create new system or change the old

Possible Intervention 2: Leave the formal system as is, but spend time training managers and employees to have more productive dialogues

Scenario B
Diagnose the Problem: Leadership isn’t defined for your company.  No rudder.
Possible Intervention: Competency modeling

Example 2: If We Could Just Move Faster , or Be More Nimble

Scenario A

Diagnose the Problem: Misaligned goals or unclear direction
Possible Intervention 1: Goal setting and alignment
Possible Intervention 2: Improve communication channels and messages

Scenario B
Diagnose the Problem: Dysfunctional dynamic in the management team
Possible Intervention: Executive/ team workshop to improve team effectiveness... Re-focus, re-charge and delegate so the team is accountable to each other

Scenario C
Diagnose the Problem: Inability to effectively lead through change
Possible Intervention:  Training workshops to equip leaders with the tools and practice to manage change on their own